VTT has studied the supplier-customer collaboration challenges manufacturing companies are facing in the engineering process of providing embedded systems. Embedded systems are composed of mechanical, electronic and software components. Only a smooth integration of these parts can ensure their functionality and should be the basis for a successful business concept. Digitalised industrial companies will be connected to industrial value chains by providing entirely new product-service solutions with embedded intelligence in their end-products, digitalised processes supporting traditional operational processes. The value chain members are integrated together with next generation digital tools and platforms. The core functions (product development, IT, manufacturing, logistics, marketing, sales, and after-sale service) are being redefined when moving towards digitalization, and the intensity of coordination among them is increasing. Digitalization of industries aims to achieve production-related advantages by creating a networked, flexible, and dynamically self-organizing manufacturing process for highly customizable products and services. In the tight competition of industrial manufacturing of different systems and services, the importance of customer intimacy is continuously increasing in many manufacturing domains.
The case example is a manufacturer of wrapping machines, called Oy M. Haloila Ab, whose typical customers are globally operating construction, tissue papers and food industry companies. Haloila uses different-sized companies as tier one level suppliers of engineering, mechanical components, sub-systems, software and services. Haloila has a strong supply chain integration, information sharing and IT supported processes internally and externally, which makes it competitive and profitable in the markets. Haloila have developed together with VTT the next generation digitalized collaboration processes, and they have now faster design to delivery process by using more efficiently digital process support tools and methodologies. Future aim is to continuously create value by improving the quality, production, environmental aspects and cost efficiency of Haloila's operations.