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Systemic development of service processes


Systemic development of service processes


​Put service process development on the fast track

Are you looking for new ways to improve the customer experience? The value in service processes is co-created by the supplier, the customer and the rest of the value chain. A systemic process, value creation must include customer collaboration and involve an understanding of the customer's business, methods, and activities.

Systematically co-create services with client input

VTT approaches services co-creation in a comprehensive, systematic manner. We help ensure the effectiveness of service processes by mapping customer needs to the offering, modeling service processes, and planning stakeholders' roles in them. We utilize a variety of tools such as service blueprinting, cost analysis, and system dynamics modelling.

Choose VTT for service process development and implementation

VTT's service process group consists of 30 experts with backgrounds in industrial engineering and management. We support you in service process development and implementation by facilitating collaboration with your customers. Engaging your customers in product development ensures an effective outcome down the road. We analyze the needs and drivers of different parties, facilitate the establishment of common goals and development agendas in joint workshops, and support the implementation of new solutions with your personnel. We can also engage VTT's technology experts in active development work if specific technical knowledge is required.