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Simulation model estimates the added value of services

 

Customer: Metso Automation

 CHALLENGE

Understanding and communicating the value of provided maintenance services to the client.

 SOLUTION

System dynamic model for estimating the added value of maintenance services, and acting as a communication tool between Metso and its customers.

 BENEFIT
  • Better understanding of customer's business and added value of services.
  • Comparison of different kind of industrial services and their added value.
  • Formulation of robust policies by locating critical areas of service systems.
  • Improved pricing and value propositions.