Customer value proposal

 

Customer: Vossi Group OyVossi logo

 CHALLENGE
  • How to transform the opportunities created by digitalization into a distinctive and competitive customer value proposal?
  • How to ensure that the organization is committed and motivated to the new value proposal and offering development?
 SOLUTION
  • Interviewing key personnel and forerunner customers and analyzing the expectations related to automated data collection and use
  • Analyzing and comparing the offering and business of customers and competitors
  • Organizing a workshop for personnel working in the customer interface and summarizing the work with suggestions for action (e.g creating joint agenda with the customers)
 BENEFIT
  • Customer needs, expectations and challenges related to automated data collection and use were clarified (basis for a new CVP)
  • Organization now has a shared view of the customer-oriented service model and offering of the company
CUSTOMER SERVICE
Emailinfo@vtt.fi
Tel.+358 20 722 7070
Opening hours Mon - Fri 9:00 - 11:00 and 12:00 - 15:00, UTC +2 time zone

CONTACT US

P.O. Box 1000, FI-02044 VTT, Finland
Tel. exchange +358 20 722 111
Opening hours Mon - Fri 8:00 - 16:30,
UTC +2 time zone

CUSTOMER SERVICE

info@vtt.fi
Tel. +358 20 722 7070
Opening hours Mon - Fri 9:00 - 11:00 and 12:00 - 15:00,
UTC +2 time zone