Information about science based innovations, solid facts to support decision-making, performance and business development for VTT’s partners, customers and anyone interested in high technology and its applications.
A magazine on science, technology and business

​​

Senior Scientist Jukka Hemila, VTT: From technology hype to customer understanding

Riitta Ekholm | 13.1.2016

​“Larger enterprises have shifted their focus to selling capacity. They no longer sell devices. Instead, the markets are full of life-cycle services. Is it sensible for customers to purchase physical devices at all?,” asks Senior Scientist Jukka Hemilä from VTT.

BestServ Feasibility Study was published during the first wave of industrial services and digitalisation in 2003. It led to the establishment of an innovation forum for industrial services.

Today, the Finnish Industrial Internet Forum is doing the same, but also introduces other players in the form of technology and digital partners.

Large enterprises such as Metso and Valtra realised already during the early days of the BestServ Forum that they needed to deepen their understanding of their customers’ needs.

At the time, manufacturers tended to focus on the maintenance of their products. During the next wave between 2006 and 2008, maintaining sustainable development was the focal point. Tekes, the Finnish Funding Agency for Technology and Innovation, introduced programmes to reduce the wasteful use of resources. Remote monitoring made device use more effective. Device operation was also optimised.

The current wave of digitalisation, dubbed the Industrial Internet or Internet of Things, emphasises the fact that, in the future, an increasing number of devices will be connected to the Internet. The technology exists, but we should also consider possible benefits of doing so: can we create new knowledge and value?

While sensors are light and inexpensive, they can easily be added to devices, but is it sensible to collect all this data?

In preventive maintenance, maintenance concepts take into account the current state of the device. We have shifted from scheduled maintenance to on-demand maintenance windows. Collection of data has been of benefit.

Competence portfolios will change somewhat. If the amount of data grows significantly, should we increase our expertise in analytics? Do we know how to take advantage of technologies and do we have sensor expertise? A decade ago, there was no understanding of the nature of industrial service business. Training lags behind. 


 

SOLUTION NO. 1

CHILLER OY designs and manufactures compact energy-efficient solutions for demanding applications. VTT created a service concept for the company. The main problem was that the company’s spare part operations were not systematic.

Many companies provide services without invoicing, or not invoicing enough for them. VTT changed the mind set at Chiller: the customer is prepared to pay for a service that creates added value.

Today, data is collected during the life cycle of machines and devices, and the spare part business works according to a new concept.


 

SOLUTION NO. 2

OY M. HALOILA AB manufactures and delivers automated stretch wrapping machines and services. VTT helped the company create a life cycle model for their products, which serves as the foundation for the entire service business.

The starting point for the model was customer understanding and creation of services important to them.

Today, Haloila’s service offering covers all stages of product life cycle, from design to delivery and remote monitoring and other maintenance operations. Haloila’s service business has expanded more than threefold since 2010 and now forms an important part of the company’s business, accounting for some 40 per cent of its net sales.


 

Source: Kalliokoski, Petri, Andersson, Göran, Salminen, Vesa & Hemilä, Jukka (2003): Bestserv. Feasibility Study, Final Report. Technology Industry, Kerava: Savion Kirjapaino Oy.​

 

 

Impulsehttp://www.vttresearch.com/ImpulseImpulse
Risk management in an increasingly complex worldhttp://www.vttresearch.com/Impulse/Pages/Risk-management-in-an-increasingly-complex-world.aspxRisk management in an increasingly complex world
Impulse 1/2014http://www.vttresearch.com/Impulse/Pages/Impulse-1-2014.aspxImpulse 1/2014
Business angel speaks out: Growth from the international arenahttp://www.vttresearch.com/Impulse/Pages/Business-angel-speaks-out-Growth-from-the-international-arena.aspxBusiness angel speaks out: Growth from the international arena
Challenges conceal opportunitieshttp://www.vttresearch.com/Impulse/Pages/Challenges-conceal-opportunities.aspxChallenges conceal opportunities
Cyber security requires more than just technological competenceshttp://www.vttresearch.com/Impulse/Pages/Cyber-security-requires-more-than-just-technological-competences.aspxCyber security requires more than just technological competences
Defence Forces seek a head starthttp://www.vttresearch.com/Impulse/Pages/Defence-Forces-seek-a-head-start.aspxDefence Forces seek a head start
Health benefits and efficiency without sacrificing food qualityhttp://www.vttresearch.com/Impulse/Pages/Health-benefits-and-efficiency-without-sacrificing-food-quality.aspxHealth benefits and efficiency without sacrificing food quality
VTT Impulsehttp://www.vttresearch.com/Impulse/Pages/MainPage.aspxVTT Impulse
Jari Gustafsson: Old and new workhorses as recession beatershttp://www.vttresearch.com/Impulse/Pages/Old-and-new-workhorses-as-recession-beaters.aspxJari Gustafsson: Old and new workhorses as recession beaters
The creative force of change managementhttp://www.vttresearch.com/Impulse/Pages/The-creative-force-of-change-management.aspxThe creative force of change management
Automation gives packages wingshttp://www.vttresearch.com/Impulse/Pages/Automation-gives-packages-wings.aspxAutomation gives packages wings
Modelling and simulation facilitateshttp://www.vttresearch.com/Impulse/Pages/Modelling-and-simulation-facilitates.aspxModelling and simulation facilitates
Impulse 2/2017http://www.vttresearch.com/Impulse/Pages/Impulse-2-2017.aspxImpulse 2/2017
Impulse 1/2015http://www.vttresearch.com/Impulse/Pages/Impulse-1-2015.aspxImpulse 1/2015
Impulse 2/2014http://www.vttresearch.com/Impulse/Pages/Impulse-2-2014.aspxImpulse 2/2014
Impulse 2/2016http://www.vttresearch.com/Impulse/Pages/Impulse-2-2016.aspxImpulse 2/2016
Impulse 1/2016http://www.vttresearch.com/Impulse/Pages/Impulse-1-2016.aspxImpulse 1/2016
Impulse 2/2015http://www.vttresearch.com/Impulse/Pages/Impulse-2-2015.aspxImpulse 2/2015
Impulse 1/2017http://www.vttresearch.com/Impulse/Pages/Impulse-1-2017.aspxImpulse 1/2017
Before information gets lost in numbershttp://www.vttresearch.com/Impulse/Pages/Before-information-gets-lost-in-numbers.aspxBefore information gets lost in numbers
Petri Kalliokoski: Artificial intelligence moves from words to deedshttp://www.vttresearch.com/Impulse/Pages/Petri-Kalliokoski-Artificial-intelligence-moves-from-words-to-deeds.aspxPetri Kalliokoski: Artificial intelligence moves from words to deeds
Ambassadors of service-mindednesshttp://www.vttresearch.com/Impulse/Pages/Ambassadors-of-service-mindedness.aspxAmbassadors of service-mindedness
Brazil paves the way for bioenergyhttp://www.vttresearch.com/Impulse/Pages/Brazil-paves-the-way-for-bioenergy.aspxBrazil paves the way for bioenergy
The rise of robotic carshttp://www.vttresearch.com/Impulse/Pages/The-rise-of-robotic-cars.aspxThe rise of robotic cars
Demand for energy storage is growing rapidlyhttp://www.vttresearch.com/Impulse/Pages/Demand-for-energy-storage-is-growing-rapidly.aspxDemand for energy storage is growing rapidly
What's going on in Australia?http://www.vttresearch.com/Impulse/Pages/Whats-going-on-in-Australia.aspxWhat's going on in Australia?
Looking through their eyeshttp://www.vttresearch.com/Impulse/Pages/Looking-through-their-eyes.aspxLooking through their eyes
Maintenance support for astronautshttp://www.vttresearch.com/Impulse/Pages/Maintenance-support-for-astronauts.aspxMaintenance support for astronauts
Cell screening leads to new cancer treatmentshttp://www.vttresearch.com/Impulse/Pages/Cell-screening-leads-to-new-cancer-treatments.aspxCell screening leads to new cancer treatments
Same old routine for the next 100 yearshttp://www.vttresearch.com/Impulse/Pages/Same-old-routine-for-the-next-100-years.aspxSame old routine for the next 100 years
Food in transitionhttp://www.vttresearch.com/Impulse/Pages/Food-in-transition.aspxFood in transition
By measuring you can improvehttp://www.vttresearch.com/Impulse/Pages/By-measuring-you-can-improve.aspxBy measuring you can improve
All sights on generationhttp://www.vttresearch.com/Impulse/Pages/All-sights-on-generation.aspxAll sights on generation
Better beer based on long-term researchhttp://www.vttresearch.com/Impulse/Pages/Better-beer-based-on-long-term-research.aspxBetter beer based on long-term research
Comfy but energy efficient homeshttp://www.vttresearch.com/Impulse/Pages/Comfy-but-energy-efficient-homes.aspxComfy but energy efficient homes
Designers needed in printed technologyhttp://www.vttresearch.com/Impulse/Pages/Designers-needed-in-printed-technology.aspxDesigners needed in printed technology
Finnish expertise for solving global problemshttp://www.vttresearch.com/Impulse/Pages/Finnish-expertise-for-solving-global-problems.aspxFinnish expertise for solving global problems
From ideas to major innovationshttp://www.vttresearch.com/Impulse/Pages/From-drawing-board-to-major-innovation.aspxFrom ideas to major innovations
Intelligence for machineshttp://www.vttresearch.com/Impulse/Pages/Intelligence-for-machines.aspxIntelligence for machines
It is the duty of entrepreneurs to seek growthhttp://www.vttresearch.com/Impulse/Pages/It-is-the-duty-of-entrepreneurs-to-seek-growth.aspxIt is the duty of entrepreneurs to seek growth
The creators of the future get down to businesshttp://www.vttresearch.com/Impulse/Pages/The-creators-of-the-future-get-down-to-business.aspxThe creators of the future get down to business
World in 2030 - answers to tomorrow’s questionshttp://www.vttresearch.com/Impulse/Pages/World-in-2030-answers-to-tomorrows-questions.aspxWorld in 2030 - answers to tomorrow’s questions
New power for the electronics industryhttp://www.vttresearch.com/Impulse/Pages/New-power-for-the-electronics-industry.aspxNew power for the electronics industry
Intelligent transport – a trump card for Finnish exportshttp://www.vttresearch.com/Impulse/Pages/Intelligent-transport-a-trump-card-for-Finnish-exports.aspxIntelligent transport – a trump card for Finnish exports
Advancing cyber security on several frontshttp://www.vttresearch.com/Impulse/Pages/Advancing-cyber-security-on-several-fronts.aspxAdvancing cyber security on several fronts
Salofa creates rapid tests for monitoring health and the environmenthttp://www.vttresearch.com/Impulse/Pages/Salofa-creates-rapid-tests-for-monitoring-health-and-the-environment.aspxSalofa creates rapid tests for monitoring health and the environment
Finland is good investmenthttp://www.vttresearch.com/Impulse/Pages/Finland-is-good-investment.aspxFinland is good investment
The perfect pilot environment for Arctic solutionshttp://www.vttresearch.com/Impulse/Pages/The-perfect-pilot-environment-for-Arctic-solutions.aspxThe perfect pilot environment for Arctic solutions
Pilot plants forge innovative ideas into business activitieshttp://www.vttresearch.com/Impulse/Pages/Pilot-plants-forge-innovative-ideas-into-business-activities.aspxPilot plants forge innovative ideas into business activities

CONTACT US

P.O. Box 1000, FI-02044 VTT, Finland
Tel. exchange +358 20 722 111
Opening hours Mon - Fri 8:00 - 16:30,
UTC +2 time zone

CUSTOMER SERVICE

info@vtt.fi
Tel. +358 20 722 7070
Opening hours Mon - Fri 9:00 - 11:00 and 12:00 - 15:00,
UTC +2 time zone